Handraise
Breakout rooms
Polling
Q&A
Background replacement
Whiteboard integration
Knocking
and hundreds more
The Pandemic
Due to the global pandemic in 2020 Google had been sprinting to improve Google Meet by rapidly launching remote first adoption blocking features when people needed them most.
The unknown Return to Office
Fast forward to mid-2021, the pandemic is slowing and people are itching to come back to the office. Meet needs to bring their fleet of devices back online and bring all of those remote first features into meeting rooms. That’s where I come in.
I joined Meet to lead them through landing a successful return to office (RTO) for our users. We had 9 months to solve the unknown need of RTO. I took a two pronged approach; rapidly solving ambiguous problems through design thinking, intuition and iterative design and set a long term strategy to allow us to grow intentionally post RTO
Top pain point is equity
What we did know was that remote work had raised the standard of equity for meeting participants, each person was represented equally in their own tile with their name associated with their video. This equity would be disrupted as multiple people again join meetings from a single room device.
Rapid feature launches to land RTO
No one knew what RTO would mean. The world had changed, people wanted the best of both worlds: The human connection of being in the office, but the representation equity of remote meetings. We simultaneously laid strategy while rapidly launching features such as
Room handraise
Autoframing in Rooms
Breakout rooms in rooms
Emoji support in rooms
Two new whiteboarding room devices
Room Hand raise
Better hybrid collaboration
Jamboard
The Future of Hybrid Work
Google Meet
Shifting the mental model to be inclusive of personal devices
Lorem ipsum
Outcomes
Successfully brought 1.07m devices back online within 6 months
800k hybrid meetings per week.
91.4% CSAT for hybrid Meetings
